Privacy policy

Short version: the photo check runs in your browser and your photo isn't uploaded. If you order a file, the photo is uploaded once to make it and deleted within 1 hour. We don't use tracking cookies or ads.

Checking a photo

The face and background models run on your device. The photo stays in your browser's memory and is discarded when you close the page. We receive nothing.

Ordering a file

When you tick the consent box and order, your browser sends the photo (downscaled to at most 4000 px), the document you chose and the crop. Our server makes the file and the print sheet and stores them in a private folder named with a random ID.

Deletion: the photo, the finished files and the order record are deleted 60 minutes after upload. A cleanup job runs every 2 minutes, with a second hourly job as a backstop. We keep no copies and no backups of photos. We never use photos to train models or for any other purpose.

Payments

Payments are processed by Paystack on its secure checkout page. To pay, you enter an email address on our page; we pass it to Paystack with the order ID and amount so it can send your receipt. Paystack receives your card or mobile-money details directly; we never see them. We receive the order ID, the email address and whether the payment succeeded, and delete our copy with the order after 60 minutes. Paystack keeps its own payment records under its privacy policy.

Re-render and refund requests

If you use the guarantee form, we keep the order reference, the email you paid with, the option you chose and what you wrote, for 12 months. We check the reference and email with Paystack to confirm the payment. No photos are kept.

Logs and rate limiting

To stop abuse we count requests per IP address in memory for up to an hour. Our web server keeps standard access logs (IP address, time, page requested) for a limited period, for security. We don't run analytics that identify you.

Storage on your device

We store your light/dark theme choice and, if you order, the order key in your browser's local storage so the order page can show your download. No cookies are set by us.

Your rights

Under the GDPR and similar laws you can ask what we hold about you, and ask us to delete it. Because photos are deleted within an hour, there's usually nothing left to delete; for anything else, email hello@passportsorted.com and we'll answer within 30 days. You can also complain to your data protection authority.

Changes

We'll update the date below if this changes. Last updated November 10, 2026.