Refunds and free re-render

If a photo you bought from us is rejected, you can have it re-rendered free or get a full refund. Ask on the guarantee page with your order reference and the email you paid with. Re-render codes are issued straight away; refunds go back through Paystack within 2 working days.

Refunds are made in Kenyan shillings, the currency you were charged in, so the amount in your own currency can differ slightly with the exchange rate.

If the form doesn't work for you, email hello@passportsorted.com within 60 days of the order with your order reference.