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AnswerUnited States online passport applicationchecked November 10, 2026

HEIC photos from an iPhone

The US online renewal accepts HEIC and HEIF files, as well as JPG, JPEG and PNG, between 54 KB and 10 MB. Some browsers on Windows and Android cannot open HEIC files, so a checker or editor may fail to read them even though the application accepts them.

Why it happens

  • The browser cannot decode HEIC, so the file shows as unreadable.
  • The file was converted twice and lost quality.
  • The HEIC file is under 54 KB after being sent through a messaging app.

How to fix it

  1. Upload from the iPhone

    Safari on the iPhone handles HEIC files directly.

  2. Or export as JPG

    On an iPhone, go to Settings > Camera > Formats and choose Most Compatible, or export a copy as JPG. This changes the format, not the picture.

  3. Check the size

    The file must be between 54 KB and 10 MB.

Check your photo now, free

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Checks

  1. Add a photo to see the crop and the checks.

Bought your photo here and it was still rejected? You get a free redo or a refund. See the guarantee

Questions

Can your checker read HEIC?

It depends on your browser. Safari can; many others cannot. If yours cannot, export the photo as JPG and add that file.